FANS of boyband JLS will miss their heroes in concert after the ticket firm they paid did a disappearing act.

Colchester mum Sally Fisher planned to take her daughter Charlotte and a school pal to see the heart-throbs at the Ipswich Regent as a present.

She paid Magnitude Events £100, but the three tickets she ordered for the February 1 show never arrived.

The firm’s website has vanished from the internet and although it is listed at Companies House, no contact telephone number is available.

The company’s address is a residential flat in Hastings, East Sussex, where the last registered occupant moved out in 2004.

Mrs Fisher, of London Road, Lexden, said Stanway School pupil Charlotte, 14, and her friend Nadine Gray, are devastated.

She said: “If you look up Magnitude Events on the internet you get loads of blogs from people saying that they haven't received tickets and the site was a scam.

“I am now left with a very upset daughter who has lost her Christmas present and has had to tell her friend they cannot go to see their favourite group.

“I feel so silly this has happened and just wish there was something I can do to make my daughter feel better.

“She has been so good and not made a fuss, but I really feel terrible. It’s all my fault.”

David Mansfield, Ipswich Regent general manager, said only two agencies, Ticketmaster and C-Tickets, had been given seats to sell on the instructions of JLS’s promotions company.

He added because agencies often used subsidiaries, and some concert promoters approved resale of tickets via the web, it was difficult for the venue to tell customers which sites were legitimate.

He said: “Several times a year we get high-profile acts which sell out quite quickly at our box office.

“If someone phones to Inquire, I can advise them tickets are available from C-Tickets and Ticketmaster, but I can’t say any more than that.”