Train chiefs 'genuinely sorry' for repeated delays

Train chiefs 'genuinely sorry' for repeated delays

Train chiefs 'genuinely sorry' for repeated delays

First published in News

Train bosses say they are “genuinely sorry” for repeated delays and faults in recent weeks.

A joint letter from Greater Anglia and Network Rail has admitted performance has slipped below expected standards.

On Wednesday, trains between Colchester and London were delayed by 40 minutes due to signalling problems.

A week earlier, a signal failure caused all trains between Colchester and Ipswich to be cancelled during the evening rush-hour.

A statement, signed by Greater Anglia managing director Jamie Burles and Network Rail regional managing director Richard Schofield, said: “We are genuinely sorry for the problems that have affected train services in recent weeks.

“Performance has been well below the standards you rightly expect and we intend to deliver.

“We are acutely aware of the frustration and inconvenience felt by our passengers when things go wrong, so we are taking urgent action to improve performance.”

The companies have pledged to respond quicker to fix infrastructure faults, upgrade signalling equipment in the Ipswich area and trial the use of stand-by buses to reduce response times when alternative transport is needed.

The statement said: “We are under no illusion as to the impact these problems have had on passengers and we are anxious to put things right.

“We believe that this targeted programme of initiatives will help restore the more consistent service we all want to see.”

Comments (1)

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5:47pm Fri 15 Aug 14

A_Belly_O says...

Only this morning I was delayed by 25 minutes coming in to London. The driver did his best to keep us updated, but he had no information from the controllers and advised us to check on Twitter for updates, but there was nothing on Twitter about this incident! The lack of real time information is very frustrating and the service over the past few weeks has been nothing short of scandalous.
Recently I was on a train that was terminated at Shenfield. We were advised to board a train on the opposite platform only to be told that train would be moving either. THEN NO UPDATES ON THE P.A. SYSTEM AND NOT A SINGLE MEMBER OF CUSTOMER SERVICE STAFF IN SIGHT!!
When I read news stories about plans for 40 min journeys between Colchester and London, Norwich in 90 etc I have to laugh. JUST GIVE US A DECENT RELIABLE SERVICE WITH CLEAN MODERN TRAINS!!!!!!!!!!!
Only this morning I was delayed by 25 minutes coming in to London. The driver did his best to keep us updated, but he had no information from the controllers and advised us to check on Twitter for updates, but there was nothing on Twitter about this incident! The lack of real time information is very frustrating and the service over the past few weeks has been nothing short of scandalous. Recently I was on a train that was terminated at Shenfield. We were advised to board a train on the opposite platform only to be told that train would be moving either. THEN NO UPDATES ON THE P.A. SYSTEM AND NOT A SINGLE MEMBER OF CUSTOMER SERVICE STAFF IN SIGHT!! When I read news stories about plans for 40 min journeys between Colchester and London, Norwich in 90 etc I have to laugh. JUST GIVE US A DECENT RELIABLE SERVICE WITH CLEAN MODERN TRAINS!!!!!!!!!!! A_Belly_O
  • Score: 9

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