Cruise ship widow 'offered 25 per cent off next cruise'

Cruise ship widow 'offered 25 per cent off next cruise'

Cruise ship widow 'offered 25 per cent off next cruise'

First published in News
Last updated

THE wife of tragic James Swinstead who died aboard the Marco Polo cruise ship said she was offered 25 per cent off her next holiday as recompense.

Helen Swinstead was dining with husband James, 85, in the Waldorf Room on the sixth deck of the cruise liner when a freak wave blasted through four windows.

One of the windows fell on Mr Swinstead, of Eight Ash Green, killing his almost immediately.

Gazette:

The Walform Room.
CREDIT: YOUTUBE

Now Mrs Swinstead, 82, has criticised Cruise and Maritime Voyages (CMV), the company which runs the Marco Polo, for offering her a discount on her next cruise.

She said: “They offered me 25 per cent off my next cruise.

“I don’t think that would tempt me back.

“At least not until that ship is up to standard.”

Gazette: Widow Helen Swinstead at Tilbury Docks this morning.

The couple had decided to take the cruise of a lifetime in a bid to avoid the British weather.

But it ended in disaster when Mr Swinstead died on Friday just one day before the vessel was due to dock at Tilbury.

The Marco Polo was cleared to set sail on Sunday night carrying 791 passengers on 14-night cruise to Norway and the Land of the Northern Lights, following an inspection.

A CMV spokesman would not comment directly on Mrs Swinstead’s claims but Christian Verhounig, chief executive of Cruise and Maritime Voyages, said: “Our thoughts and prayers go out to the passengers and their families affected during this difficult time." 

An inquest into Mr Swinstead’s death is due to open this week.

FOR THE FULL STORY SEE TUESDAY'S GAZETTE

 

Comments (7)

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3:05pm Mon 17 Feb 14

executive says...

Heartless scumbags. Poor woman is she really likely to want to go with them again, all those memories and I bet she'll still be paying 50% more per person than couple sharing a cabin.
Heartless scumbags. Poor woman is she really likely to want to go with them again, all those memories and I bet she'll still be paying 50% more per person than couple sharing a cabin. executive
  • Score: 9

3:22pm Mon 17 Feb 14

HARRY438 says...

Floating prisons.
Floating prisons. HARRY438
  • Score: 1

3:44pm Mon 17 Feb 14

jammin says...

She said: “They offered me 25 per cent off my next cruise. “I don’t think that would tempt me back. At least not until that ship is up to standard.”

They are heartless but her response wasn't exactly great either
She said: “They offered me 25 per cent off my next cruise. “I don’t think that would tempt me back. At least not until that ship is up to standard.” They are heartless but her response wasn't exactly great either jammin
  • Score: 0

6:45pm Mon 17 Feb 14

James 1 says...

This vessel seems to come into media attention every so often. I seem to remember it being held in Scotland a short while ago because of a Novo-virus outbreak.

By modern standards the Marco Polo is very outdated as a cruise ship. In 2015 it will be 50 years old (1965) and, in its lifetime, has certainly been round the block a few times. It is also quite a bit smaller than the vessels crossing the English Channel between Dover and Calais. I certainly would not voluntarily set foot on the ship

Condolences, of course, to Mrs Swinstead on her sad loss
This vessel seems to come into media attention every so often. I seem to remember it being held in Scotland a short while ago because of a Novo-virus outbreak. By modern standards the Marco Polo is very outdated as a cruise ship. In 2015 it will be 50 years old (1965) and, in its lifetime, has certainly been round the block a few times. It is also quite a bit smaller than the vessels crossing the English Channel between Dover and Calais. I certainly would not voluntarily set foot on the ship Condolences, of course, to Mrs Swinstead on her sad loss James 1
  • Score: 6

8:57pm Mon 17 Feb 14

Fnagster says...

I can get rid of my other half and save 25% as well, where do I sign up?!
I can get rid of my other half and save 25% as well, where do I sign up?! Fnagster
  • Score: 2

10:18pm Mon 17 Feb 14

Baba Yaga says...

Beggars belief!
Beggars belief! Baba Yaga
  • Score: 1

10:50am Tue 18 Feb 14

cynicalsubber says...

It's a pretty standard cruise industry response to offer 25% off a future trip after trouble, but you'd think somebody, somewhere would have realised that is this case it wasn't exactly good PR...
James I, as long as it has been well maintained, 50 is not that old for a cruiseship, and a norovirus outbreak is more likely to be caused by poor passenger hygiene than a problem with the ship itself. I'd rather be onboard a small vessel where it's pretty obvious where the muster stations and lifeboats are than one of today's floating behemoths with a couple of thousand other people all running around like headless chickens...
It's a pretty standard cruise industry response to offer 25% off a future trip after trouble, but you'd think somebody, somewhere would have realised that is this case it wasn't exactly good PR... James I, as long as it has been well maintained, 50 is not that old for a cruiseship, and a norovirus outbreak is more likely to be caused by poor passenger hygiene than a problem with the ship itself. I'd rather be onboard a small vessel where it's pretty obvious where the muster stations and lifeboats are than one of today's floating behemoths with a couple of thousand other people all running around like headless chickens... cynicalsubber
  • Score: 2

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