Super Sharon wins hospital award for being so supportive

Gazette: Super Sharon wins hospital award for being so supportive Super Sharon wins hospital award for being so supportive

RECEPTIONIST who came to the rescue of a stranded tourist in their hour of need has joined cancer surgeons in being recognised by Colchester hospitals trust.

The American patient, who was rushed to hospital after disembarking from a cruise ship at Harwich, had been successfully treated and discharged.

The tourist approached receptionist Sharon Bruce after the pharmacy and the hospital’s cash machine refused his credit card.

Mrs Bruce arranged for the pharmacy to issue the drugs and send the patient a bill before finding him and his wife a taxi to take them to Heathrow for a flight home.

She then handed them some water and helped them into the taxi.

Safely back in the States, the couple nominated Mrs Bruce for the Colchester hospitals trust’s “At Our Best” awards.

The patient’s wife said: “She was truly a godsend.

“She went out of her way to help a stranger. You should be proud of that kind of employee.

“My husband is a retired hospital administrator and I am a retired nursing administrator, so we are well aware of how valuable a person like her is to the hospital. She is a diamond.”

Mrs Bruce was one of the 120 staff and volunteers at the hospitals trust nominated for an At Our Best award, which celebrates examples of care and compassion at Colchester General Hospital and Essex County Hospital.

At the awards lunch, which is held quarterly, she was given the best individual award.

The hospital trust is facing a crisis after it emerged patient data had been altered to hide the fact cancer targets were being missed.

But one terminally-ill patient was so impressed with her care she nominated the general surgery team, which won the team award. Her citation read: “I’ve never felt so cared for and looked after in all my life.

“I'm not just a number to them and when I was told I had secondary cancer and cannot be cured it was a terrible time and still is.

“But I know, and my husband and daughter know, I’ll get the best care, attention and tests if needed.

“The team are just a phone call away and I feel at peace among them and trust them 100 per cent.

“I feel part of a familywhen I’m there, so my daughter and husband feel the same."

Runners-up in the individual award included Essex County Hospital secretary Victoria Sotheron, who helped an X-ray patient who needed life-saving treatment after suddenly suffering an aortic aneurysm.

Patient safety data manager Julie Sage was also named a runner- up for finding a wheelchair for a woman trying to walk down Turner Road to the hospital with a broken foot.

Nayland Ward were team runners- up after being labelled a “slick unit” by a successfully treated patient.

Barbara Brooks, a volunteer at A&E for 12 years, won best volunteer for offering “cups of tea, a smile and real empathy and care to the anxious and distressed patients and relatives”.

Runner-up was children’s ward volunteer Graham Appleton, who is known as Santa over Christmas for organising visits by footballers, a referee and the Mercury Theatre panto cast to cheer up patients.

Comments (7)

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8:25pm Mon 6 Jan 14

Wicky1 says...

I must have got her on a bad day when I was a patient a few days ago When the cash machine din't work all I got was a shrug and "what do you want me to do about it…" and pointed me towards ASDA.
I must have got her on a bad day when I was a patient a few days ago When the cash machine din't work all I got was a shrug and "what do you want me to do about it…" and pointed me towards ASDA. Wicky1

8:30pm Mon 6 Jan 14

Wicky1 says...

Not all bad - I nominate the Aprilla owning Doctor? who one dark cold evening saw me struggling to start my bike outside the Gainsborough Wing put down his briefcase and helped gave me a push start to get going!
Not all bad - I nominate the Aprilla owning Doctor? who one dark cold evening saw me struggling to start my bike outside the Gainsborough Wing put down his briefcase and helped gave me a push start to get going! Wicky1

10:23am Tue 7 Jan 14

IpsumDelor says...

@Wicky1 What a nasty comment to make about a lady who is so clearly held in high esteem by patients and her employers and has now been publicly recognised for her efforts. What is more likely is that the cash machine wouldn't give you any money because you didn't have any in your account and like too many people these days you want to blame someone else for your problems.
@Wicky1 What a nasty comment to make about a lady who is so clearly held in high esteem by patients and her employers and has now been publicly recognised for her efforts. What is more likely is that the cash machine wouldn't give you any money because you didn't have any in your account and like too many people these days you want to blame someone else for your problems. IpsumDelor

11:53am Tue 7 Jan 14

Wicky1 says...

IpsumDelor - Just stating what occurred - I've nothing personal against her. The machine was't recognising the card was inserted (tried two different cards debit & credit) and on both I couldn't even get to the pin number screen. Money was in the account and I'd travelled up on a bus so alternatives were limited.

Next time I'll put on an American accent ;-)
IpsumDelor - Just stating what occurred - I've nothing personal against her. The machine was't recognising the card was inserted (tried two different cards debit & credit) and on both I couldn't even get to the pin number screen. Money was in the account and I'd travelled up on a bus so alternatives were limited. Next time I'll put on an American accent ;-) Wicky1

12:11pm Wed 8 Jan 14

IpsumDelor says...

@Wicky1 I can see your confusion now. You obviously thought you were in a bank, so when the cash machine refused to give you any money you decided to try to make a withdrawal over the counter. Just for the record, Colchester General Hospital is a hospital, not a bank, so therefore does not offer banking services, and its staff are probably not authorised to attempt repairs to cash machines.
@Wicky1 I can see your confusion now. You obviously thought you were in a bank, so when the cash machine refused to give you any money you decided to try to make a withdrawal over the counter. Just for the record, Colchester General Hospital is a hospital, not a bank, so therefore does not offer banking services, and its staff are probably not authorised to attempt repairs to cash machines. IpsumDelor

11:10pm Wed 8 Jan 14

Wicky1 says...

IpsumDelor wrote:
@Wicky1 I can see your confusion now. You obviously thought you were in a bank, so when the cash machine refused to give you any money you decided to try to make a withdrawal over the counter. Just for the record, Colchester General Hospital is a hospital, not a bank, so therefore does not offer banking services, and its staff are probably not authorised to attempt repairs to cash machines.
*Cough*

"The tourist approached receptionist Sharon Bruce after the pharmacy and the hospital’s cash machine refused his credit card."
[quote][p][bold]IpsumDelor[/bold] wrote: @Wicky1 I can see your confusion now. You obviously thought you were in a bank, so when the cash machine refused to give you any money you decided to try to make a withdrawal over the counter. Just for the record, Colchester General Hospital is a hospital, not a bank, so therefore does not offer banking services, and its staff are probably not authorised to attempt repairs to cash machines.[/p][/quote]*Cough* "The tourist approached receptionist Sharon Bruce after the pharmacy and the hospital’s cash machine refused his credit card." Wicky1

11:39pm Wed 8 Jan 14

IpsumDelor says...

@wicky1 If you had a problem with the way you felt you were dealt with by Mrs Bruce the correct thing to do would have been to take it up with the hospital, not **** about her in public like this where she cannot defend herself without risking losing her job. It says a great deal about you that you lacked the courage of your convictions to deal with this matter the appropriate way at the time, but have no such problem with seizing the opportunity to hide behind your keyboard and do it anonymously on the Internet. At best your comments about Mrs Bruce are childish and spiteful, at worst they are intended to bully and embarrass someone who you know cannot fight back. Shame on you for being so spineless.
@wicky1 If you had a problem with the way you felt you were dealt with by Mrs Bruce the correct thing to do would have been to take it up with the hospital, not **** about her in public like this where she cannot defend herself without risking losing her job. It says a great deal about you that you lacked the courage of your convictions to deal with this matter the appropriate way at the time, but have no such problem with seizing the opportunity to hide behind your keyboard and do it anonymously on the Internet. At best your comments about Mrs Bruce are childish and spiteful, at worst they are intended to bully and embarrass someone who you know cannot fight back. Shame on you for being so spineless. IpsumDelor

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