A 73-year-old woman struck her head and suffered two fractures to her neck after a fall on a railway station footbridge.
The incident at Marks Tey, which connects passengers from Sudbury to London, has prompted further calls for a lift to be installed at the Essex transport hub.
Adrian Stohr, deputy mayor on Sudbury Town Council, said his stepmother-in-law's fall "has shaken our family to its core."
The 73-year-old had been crossing the footbridge at the railway station with her daughters when she slipped and lost her footing on Monday, February 16.
Her injuries, which included two fractures to her neck, mean she is now home-bound in a brace following days of "immense pain" in hospital.
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"In this day and age, it is simply unacceptable that such a busy and strategically important station does not have lift access," said Mr Stohr.
"The footbridge is often congested; the steps are steep and for many vulnerable residents, the current layout presents a daily hazard.
"We cannot and must not wait for a fatality or life-changing injury before decisive action is taken."
A spokeswoman for Greater Anglia said it had not received "any formal report" of the incident, but encouraged the family to get in contact.
Campaigners have battled to try and get a lift installed at the railway station for more than a decade.
But South Suffolk MP James Cartlidge saw his most recent efforts for improved accessibility rebuffed in December.
Approached after the elderly woman's horrifying fall, the Conservative MP said he was "very sorry" to hear of the incident and wished her a speedy recovery.
"Improving accessibility at Marks Tey has been one of my top priorities since first being elected in 2015, and alongside my MP colleague Priti Patel we have lobbied hard for the installation of a lift.
"Unfortunately, in November 2025, the Government ruled out funding for a lift at Marks Tey.
"However, I’m not giving up, and recently met with the leadership team from Greater Anglia to ask them to ensure that Marks Tey remains one of their top priorities for any future funding rounds.
"I’m delighted to confirm that Greater Anglia agreed to this, so I will continue to lobby them and the Government for this overdue improvement at Marks Tey Station."
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