Colchester Olly Murs disabled ticket fiasco 'disgusting' says mum

Sarah Roper has just purchased her daughter Megan an accessible ticket for Olly Murs’ Castle Park show, which is taking place next summer.

Megan was born having more than 40 seizures a day before being diagnosed with a rare genetic disorder callrf Kcnq2.

As a result of her condition, she is unable to eat or talk and has no use of her body.

The price of the ticket, which Sarah purchased from Ticketmaster, starts at £45 but companion tickets can been added to the booking free of charge.

After securing the tickets for herself and Megan, who uses a wheelchair, she asked for an additional companion ticket so her husband Carl could support the pair at the gig.

Upon doing so, however, Sarah was told by a customer adviser that no further companion tickets for the singing superstar’s return to Colchester were available.

She said: “You couldn’t make this up. I stressed we are a family of three and we want to go together - I was hoping to go as it’s Megan’s 16th birthday days before and her dad and I turn 50 too.

“It would have been a nice treat but I don’t know what to do now as it seems pointless one of us being in the general crowd and not with each other.

“Megan can’t tell me how she feels about the situation but I am gutted as we rarely get to go out to concerts and this one is on our doorstep.

“Megan loves Olly Murs’ music we had hoped for an easy family night out.”

Bosses at promotion company Grandslam Live, however, have now offered to rectify the situation for Sarah.

A spokesman said: I agree it would not be right on the celebration of Megan’s 16th birthday and her parents’ 50th birthdays for two members of the family to be in the accessible area and the third member in the main general admission area.  

“On this occasion, if Sarah purchases a further ticket, I can arrange for all three members of the family to be together in the accessible area.”