A VILLAGE surgery has retained its outstanding rating from healthcare bosses following a review.

Coggeshall Surgery, in Stoneham Street, was awarded the highest rating available in December 2019 and has held onto its recognition after a review in November.

The Care Quality Commission, which regulates care providers, said it had not found any evidence an inspection or reassessment of its rating of the surgery is needed.

It means the centre in Coggeshall held on to its outstanding rating in the effective, caring, responsive and well-led categories. It also scored good in the safety category.

Dr Rosie Benneyworth, chief inspector of Primary Medical Services and Integrated Care and who carried out the most recent inspection, praised the delivery of “high-quality, person-centred” care.

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She stated patients received a “truly holistic” approach to assessing, planning and delivery care and treatment which met their needs.

Staff were praised for their consistency in supporting people to live healthier lives through a “targeted and proactive” approach.

During the inspection, they demonstrated they understood the vision and values promoted by the practice leaders and could describe how they were proud to be involved.

As a result, their work was well-received by patients, who gave “consistently positive” feedback which was higher than average.

A strong person-centred culture was also hailed within the report while the practice had identified areas where there were gaps in provision and had taken steps to address them.

It was also noted clinical data has remained consistently high over a number of years, reflective of “high-quality care for patients”, according to Dr Benneyworth.

The surgery also showed it ensured flexibility and patient-centred care, involving them in choices and decisions about their care and treatment.

Patients interviewed by the inspector were able to describe a number of instances where they felt staff members had gone “above and beyond” their duty of care to support them.