A rail worker has been praised for providing excellent customer service by a mystery shopper.

Mario Pacheco, who works on the platform at Witham Train Station for Greater Anglia, was awarded top marks for being friendly, helpful and professional.

Mr Pacheco was providing assistance and information to passengers while with the mystery shopper and achieved a perfect 100 per cent score.

Greater Anglia’s area customer service manager, Catherine Horrocks, said: “I am delighted Mario has been independently recognised for consistently delivering excellent service.

"He is a welcoming, friendly face at the stations and always does his best to help customers. ”