Ticket office worker Wayne Claydon was awarded for going the extra mile for his customers
A popular train station worker has been awarded for his outstanding customer service.
Wayne Claydon, who Braintree Station commuters will know as the friendly face at the ticket office, was nominated by regular passengers for National Customer Service Week in October.
During the nomination process, one passenger said: “I nominate Braintree Station and especially Wayne, who is always happy, friendly, knowledgeable and ready to help all.”
Mr Claydon has worked at the station for 33 years and his customer service skills even extend to caring for Colin, the station cat, who Mr Claydon comes in to feed on his days off.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here