Eight out of ten rail passengers satisfied (From Gazette)
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Eight out of ten rail passengers satisfied
4:44pm Tuesday 29th January 2013 in News
Eight out of ten rail passengers satisfied
EIGHT out of ten rail passengers were satisfied with their journey last autumn.
The National Passenger Survey found 83 per cent of Greater Anglia customers were satisfied compared to 77 per cent the previous year.
Ruud Haket, managing director of the train operator, said: “These are very encouraging results and I am pleased the efforts the Greater Anglia team has made to invest in and improve customer service, combined with the closer working alliance with Network Rail, is already delivering better customer service and performance.
“We recognise there is more to do and our focus is to build on these improved levels of satisfaction and to continue to invest in improving the service we offer our passengers.”
The survey was carried out between September and November 2012.
Comments(3)
Boris
says...
1:32am Wed 30 Jan 13
Fnagster wrote:You'd be all right if yours was the only shop.
That's not something I'd want in a headline. I run a shop and if 1 in 5 of my customers weren't happy I don't think I'd keep my job for very long!
Anyway, it's only 1 in 6 (17 per cent) who are not satisfied, according to the story.
Scoot
says...
11:00am Wed 30 Jan 13
Fnagster says...
8:28pm Tue 29 Jan 13