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Broadband upgrade gave me slower speeds
11:00am Thursday 15th November 2012 in News
A MAN who upgraded his broadband to get faster download speeds has been left with a faulty connection.
Malcolm Hawkins, of Bobbits Way, Wivenhoe, had BT Infinity installed on September 3 to get speed of 17 Mb/s and unlimited downloads.
But ten weeks and six engineer visits later Mr Hawkins, 55, had broadband speeds of no more than 10 Mb/s - and sometimes no internet at all.
A spokesman for BT said: “We have been in contact to discuss this issue with Mr Hawkins. We are sorry for the problems encountered and we are doing all we can to get his service working correctly as quickly as possible.”