Ambulance complaints fall by a third

Ambulance complaints fall by a third

Ambulance complaints fall by a third

First published in News

Complaints to the region’s ambulance service have reduced by a third in the last year, according to new figures.

The East of England Ambulance Service received 798 complaints in 2013/14, 32 per cent fewer than in 2012/13.

The trust handled 912,000 emergency and 774,000 non-emergency calls last year, meaning there was one complaint for every 2,112 cases.

Trust chief executive Dr Anthony Marsh, said: “We have been working hard to improve our service to patients and this is another encouraging sign that things are getting better.

“I am very proud of our staff that are working exceptionally hard to improve the service."

Comments (3)

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4:45pm Wed 3 Sep 14

TheBrotherhoodOfTheBell says...

diddly squat whoopy do dah that generally means figures are being massaged or reports are not being submitted...cheap washing eventually shows through. its never been an effective service and never will be !
diddly squat whoopy do dah that generally means figures are being massaged or reports are not being submitted...cheap washing eventually shows through. its never been an effective service and never will be ! TheBrotherhoodOfTheBell
  • Score: -11

5:10pm Wed 3 Sep 14

sandgrounder 1 says...

I think the do there Best.
Considering all the time wasters out there who just love to call them for none Emergencys
I think the do there Best. Considering all the time wasters out there who just love to call them for none Emergencys sandgrounder 1
  • Score: 7

9:01pm Wed 3 Sep 14

OMPITA [Intl] says...

TheBrotherhoodOfTheB
ell’s comments are not fair. Notwithstanding the occasions when the service might not be all that one might hope for there are still nevertheless numerous (usually unreported) instances of a superb response.

One such occasion was yesterday when at around 11:00am a Braintree lady in her mid-seventies strolling along St Peter’s Walk suddenly became unsteady and disorientated and fell against the railings. Her friend, cognisant of the fact that she had a history of cardiac problems called 999 and requested assistance. A crew were on the scene in about five minutes and the lady involved was given a thorough examination in the ambulance prior to being conveyed for further checks at Broomfield hospital.

Her friend described the response of the ambulance services as being absolutely first class.

Let’s at least give the Service credit where it’s due, not just constantly knock it time and time again without respite - and perhaps without justification on many occasions?

The good lady at the centre of yesterday’s scare was fortunately not found to be seriously ill and has been able to return home.

All in all – Job Well Done!
TheBrotherhoodOfTheB ell’s comments are not fair. Notwithstanding the occasions when the service might not be all that one might hope for there are still nevertheless numerous (usually unreported) instances of a superb response. One such occasion was yesterday when at around 11:00am a Braintree lady in her mid-seventies strolling along St Peter’s Walk suddenly became unsteady and disorientated and fell against the railings. Her friend, cognisant of the fact that she had a history of cardiac problems called 999 and requested assistance. A crew were on the scene in about five minutes and the lady involved was given a thorough examination in the ambulance prior to being conveyed for further checks at Broomfield hospital. Her friend described the response of the ambulance services as being absolutely first class. Let’s at least give the Service credit where it’s due, not just constantly knock it time and time again without respite - and perhaps without justification on many occasions? The good lady at the centre of yesterday’s scare was fortunately not found to be seriously ill and has been able to return home. All in all – Job Well Done! OMPITA [Intl]
  • Score: 9

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