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Anger at gran's treatment at Essex County Hospital
7:00pm Monday 28th October 2013 in News
A WOMAN claims a catalogue of errors at Essex County Hospital left her gran with infected wounds - causing her cancer treatment to be delayed.
Karlie McGregor said her gran, who is 80 but declined the name, was diagnosed with breast cancer and underwent surgery to remove a lump and and lymph nodes.
Karlie, of Harwich Road, Beaumont, claims her gran’s notes went missing, medics took the wrong blood test and her skin was damaged when bandages were removed incorrectly, leaving her with infected wounds.
She said: “This has really got to us and it’s been such a strssful time for gran.
“The wounds meant she couldn’t do the exercises she was meant to.”
A spokesman for Colchester Hospital University NHS Foundation Trust said its investigation into the complaints are ongoing and medics have met with the family twice.
Another meeting has been scheduled for early next week.
He said: “We acknowledge the progress of the investigation has been slow, not least because it has taken some time to gather together all the documentation relating to this episode of care.
“This is not an acceptable situation and the trust apologises for this.”
Colchester Hospitals University NHS Foundation Trust this week announced plans to improves it complaints procedure.
Complaint responses only hit time targets once in 15 months between June last year and August this year.
Angela Haigh, the head of the Patient Advice and Liaison Service, and trust secretary Mel Brown, have compiled an improvement plan.
Changes, including giving the complaints team more power to chase medics for responses, are due to come into force in December.
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